RENTAL CONDITIONS

  • Guests can find current prices and availability for the apartment in our pricelist. Prices include tourist taxes and are listed in euros per week for the winter season and per day during the other seasons. Winter season prices include apartment cleaning, while prices for all other seasons exclude the cleaning fee listed on the price page.

  • Shortly before arrival, guests will receive a guest list to complete. Required information is:

    • Primary contact person: name, address, passport no., phone, and e-mail.

    • Complete names and birth dates of all guests.

    We pass this information on to the local authorities, who use it to calculate tourist tax and issue guest cards (included in the price).

PRACTICAL INFORMATION

Guests will receive an email confirmation and invoice once the booking is confirmed, along with additional practical information about the trip. 

TERMS OF PAYMENT

A non-refundable deposit is due no later than 7 days after your booking is confirmed. By paying the deposit, the primary contact person confirms that they have read and accepted the relevant terms and conditions. The outstanding payment must be completed before December 1. For orders completed after December 1, the entire amount is due within 7 days of booking, and the due date will be specified in the invoice. The invoice will also list the total price for the entire apartment, including cleaning and tourist tax. If payment is not received by the due date, we may make the apartment available to other guests.
Important: Remember to include the booking number and name on any bank deposit made.

Guests will be held liable for costs incurred due to the destruction or loss of apartment property. General wear and tear excluded. If a key is lost, the guest will pay € 100 because the entire key system will need to be recoded.

All special agreements between Snehulen and the guests must be confirmed by e-mail to be valid. The price of the trip does not include insurance against sickness.

Cancellation by guest. If you cancel your booking, the deposit is non-refundable. Refunds of any other amounts you have paid depend on when you cancel:

  • At least 70 days before arrival: we refund those amounts in full.

  • At least 40 but fewer than 70 days before arrival: we refund 50% of those amounts.

  • Fewer than 40 days before arrival: no refund is payable.

Cancellation by Snehulen. We may cancel your stay only in the event of sudden and exceptional circumstances arising after booking. These may include a disaster, war, riots, strikes, or sudden damage that leads the landlord to determine that the apartment is unfit for occupation. If we cancel, we refund all payments you have made, including the deposit. If we cancel fewer than 30 days before arrival, we also pay compensation equal to 25% of the total amount you have paid.

ARRIVAL & DEPARTURE

  • Arrival. Guests may arrive after 3 p.m. on the day of arrival.

  • Departure. Guests must leave the apartment no later than 10 a.m. on the day of departure

  • Keys. Keys are stored in key boxes, and the code will be sent to the guests a week prior to arrival.

  • Important. Please return all keys to their key boxes before departure.

CLEANING AND KITCHEN EQUIPMENT

Our staff cleans the apartment every Saturday between 10 a.m. and 3 p.m.; no further cleaning is done during the week.

From May 1, 2027, please bring your own linens, towels, tea towels, and dishcloths.

The kitchen is equipped with items that cover basic needs:

  • Two fridges with small built-in freezers, an oven, a dishwasher, a microwave, a coffee machine, utensils, pots, pans, etc.

IF THERE IS A NEED FOR PRACTICAL HELP DURING YOUR STAY

In an emergency, such as a fire or serious accident, contact the local emergency services first. For urgent help with the apartment, call +45 5360 1209.

Have a nice vacation